Policies & Guidelines

Vendors on Ecopha are expected to meet high standards of sustainability, transparency, and integrity. From responsibly sourced bamboo and recyclable kraft packaging to fair shipping practices and honest product representation - our policies foster a culture of trust between sellers, customers, and the planet.

These guidelines outline expectations for product sustainability, ethical business conduct, pricing transparency, and customer service. We also provide clear direction on shipping practices, payment structure, and dispute resolution. By aligning with these principles, you help reinforce a marketplace where values and commerce coexist. Ecopha.shop is more than a sales platform - it's a movement toward ethical, natural-material retail. Together, we’re setting the standard for a new generation of green business.

Policies and Guidelines: Ethical Trade in Sustainable Goods

At Ecopha.shop, our commitment goes beyond commerce - it’s a promise to uphold sustainability and ethics in every transaction. Our platform exists to connect conscious consumers with vendors offering goods made from bamboo, wood, paper, and plant fiber. But that promise can only be fulfilled when we hold ourselves and our vendors to clear, responsible standards. That’s where our Policies and Guidelines come in.

They’re not just rules - they’re principles. They serve as a framework for trust, transparency, and eco-responsibility, helping our vendors succeed in a way that aligns with the values of our customers and the needs of the planet.

Why Policies Matter in Sustainable Commerce

Selling eco-friendly products is only part of the equation. Operating with integrity - in sourcing, communication, pricing, and delivery - is what truly builds a sustainable business.

These policies provide:

• A shared ethical foundation for all vendors
• Clarity on acceptable practices in product listings, shipping, and customer care
• Guidance on earning and commission structures
• Processes for dispute resolution and community interaction

Our goal is to create a safe, fair, and values-aligned marketplace that empowers you to grow your natural-material business while staying true to environmental and ethical principles.

Marketplace Policies Overview

Product Sustainability Requirements

All vendors must ensure that their products meet Ecopha’s natural material criteria, including:

• Products made primarily from renewable, biodegradable, or recyclable materials
• No conventional petroleum-based plastics allowed (unless approved for trace minimal use in functional requirements)
• Certifications (e.g., FSC, PEFC, OK Compost) encouraged but not required

Products should also:

• Avoid harmful dyes, glues, or additives
• Be marketed transparently with honest claims about environmental impact
• Include disposal guidance where possible (e.g., "compostable in industrial settings")

We support innovation - but only when it's backed by environmental accountability.

Vendor Code of Ethics

Vendors are expected to:

• Conduct business transparently and legally
• Ensure fair labor practices in sourcing and manufacturing
• Communicate with customers respectfully and honestly
• Maintain updated product listings with accurate availability and specifications

Misleading product descriptions, false claims, or abusive customer behavior are grounds for suspension or removal from the platform.

Payment & Commission Structure

We keep things clear and fair when it comes to finances:

• No upfront fees to join
• Vendors receive a defined percentage of each sale (commission rates vary based on category or product type)
• Earnings are processed monthly via secure payment platforms
• Full visibility of sales, deductions, and commissions in your Vendor Dashboard
• No hidden transaction or maintenance fees

Our model ensures that you earn based on performance while helping us sustain and grow a meaningful marketplace.

Shipping & Delivery Expectations

As a sustainability-first platform, shipping policies are more than logistics - they’re part of your brand’s environmental footprint.

We ask vendors to:

• Use minimal and eco-friendly packaging whenever possible
• Provide accurate shipping estimates and order tracking
• Clearly state shipping regions, costs, and timelines
• Ensure international compliance if offering global delivery

Fast, reliable, and low-impact shipping builds customer loyalty and strengthens your brand reputation.

Return & Refund Policy Framework

A clear, fair return policy builds trust and reduces buyer friction.

Ecopha requires vendors to:

• Publish return/refund policies on each listing or vendor profile
• Honor legitimate return requests promptly and fairly
• Respond to refund inquiries within 3 business days

Our support team is available to mediate when disputes arise. We strive for fair resolutions that protect both the customer experience and the vendor’s rights.

Community & Communication Guidelines

Ecopha vendors are part of a broader community. Our standards for interaction include:

• Respectful and inclusive communication
• Responsiveness to inquiries
• Professionalism in public-facing content and responses
• No harassment, spamming, or misleading reviews

We also encourage collaboration through our vendor forum, where peer advice and best practices are shared freely.

Creating a Better Marketplace - Together

We hold these policies not as restrictions, but as commitments - to each other, to customers, and to the environment.

By following these guidelines, you:

• Build credibility with mindful consumers
• Ensure compliance with marketplace expectations
• Strengthen the overall quality and impact of Ecopha.shop

We ask that all vendors read and review our full policy documentation. Adherence is a condition of membership, and violations may result in warnings, account review, or removal.

FAQs

What qualifies a product as “sustainable” for Ecopha?
Products must be made from renewable, biodegradable, compostable, or recyclable materials such as bamboo, wood, paper, or plant fiber. We encourage minimal processing and transparency about materials and certifications.

What is expected of vendors in terms of business ethics?
Vendors must operate fairly, honestly, and in compliance with environmental and labor standards. Transparency in customer communication and responsible manufacturing practices are required.

How does Ecopha handle commission and payments?
Vendors earn a defined percentage of every sale. We operate on a transparent commission model, with monthly payouts and full visibility of all earnings through your Vendor Dashboard.

What are the rules for shipping?
Vendors are encouraged to use eco-friendly packaging, provide tracking for all shipments, and meet estimated delivery times. If shipping internationally, compliance with relevant import/export laws is mandatory.

​How are returns and disputes managed?
Vendors must state their return policies clearly. If a dispute arises, our support team mediates to find a resolution that respects both vendor and customer concerns.